SINGLE CLASS/DROP-IN CLASS
VALID FOR 30 DAYS FROM THE DATE OF PURCHASE.
BILLED IN ADVANCE.
NON-TRANSFERABLE.
NON-REFUNDABLE.
VALIDITY IS UNABLE TO BE EXTENDED.
5/10/20 CLASS PACK
VALID FOR 3 MONTHS FROM THE DATE OF PURCHASE.
BILLED IN ADVANCE.
NON-TRANSFERABLE.
NON-REFUNDABLE.
NOT TO BE SHARED BETWEEN MULTIPLE CLIENTS.
VALIDITY IS UNABLE TO BE EXTENDED.
'PAUSES' DUE TO HOLIDAYS OR SICKNESS/INJURY OR MOVING ARE UNAVAILABLE ON CLASS PASSES.
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IN-STUDIO MEMBERSHIPS
ALL MEMBERSHIPS ARE A DIRECT DEBIT CONTRACT WITH A 12-WEEK MINIMUM COMMITMENT, AFTER THE MINIMUM COMMITMENT THE MEMBERSHIP WILL CONTINUE TO ROLL ON BUT CAN BE CANCELLED ANYTIME WITH 7 DAYS WRITTEN NOTICE BY EMAILING CONNECT@ADOROPILATES.CA. THERE ARE NO JOINING FEES AND MEMBERSHIPS CAN BE PUT ON HOLD WITH ONE WEEK’S NOTICE - PLEASE EMAIL CONNECT@ADOROPILATES.CA.
MEMBERSHIP HOLDERS INCUR A FEE OF $10 FOR LATE CANCELLATIONS (CANCELLATIONS LESS THAN 6 HOURS BEFORE CLASS START TIME) AND $15 FOR NOT SHOWING. LIMITED MEMBERSHIPS HOLDERS WILL FORFEIT ONE OF THEIR CLASSES FOR LATE CANCELLATIONS AND NO SHOWS. FAILED PAYMENTS ON ANY MEMBERSHIPS WILL RESULT IN A FREEZE ON YOUR ACCOUNT BOOKING ABILITIES UNTIL RESOLVED.
IN-STUDIO POLICIES;
THE CLIENT MUST CHECK-IN UPON ARRIVAL, TO CONFIRM THEY HAVE ATTENDED. IF YOU DO NOT CHECK-IN UPON YOUR ARRIVAL, IT IS ASSUMED THAT YOU HAVE NOT ATTENDED THE CLASS AND NO-SHOW FEES WILL APPLY.
YOU MUST ATTEND/HAVE THE INTENTION TO ATTEND THE CLASS IF YOU HAVE CHECKED IN. IF YOU CHECK-IN WITHOUT THE INTENTION TO ATTEND (I.E., YOU LEAVE THE STUDIO AFTER CHECKING-IN TO AVOID A NO-SHOW FEE), IT IS AT THE OWNER’S DISCRETION TO CHARGE A NO-SHOW FEE IF IT IS DEEMED A ‘CHECK-IN’ WAS NOT IN GOOD-FAITH.
TERMS:
LATE CANCEL – A CLASS CANCELLATION THAT IS MADE WITHIN 6 HOURS OF THE CLASS START TIME.
NO-SHOW – ONE IS BOOKED-IN TO A CLASS, DOES NOT CANCEL THEIR BOOKING VIA THE BOOKING PLATFORM.
BY PURCHASING YOUR CLASS PASSES, YOU ACKNOWLEDGE THAT NO-SHOW FEES WILL BE CHARGED TO YOUR SAVED PAYMENT METHOD, WHEN APPLICABLE.
IF THERE IS NO VALID PAYMENT METHOD SAVED TO YOUR ACCOUNT AND A NO-SHOW FEE IS TO BE APPLIED, AN INVOICE WILL BE SENT VIA EMAIL.THIS INVOICE IS TO BE PAID WITHIN 3 BUSINESS DAYS, OR LATE FEES WILL APPLY.THIS POLICY IS PUT IN PLACE TO ENCOURAGE CLIENTS TO CANCEL IF THEY WON’T BE ATTENDING, TO ALLOW OTHER CLIENTS TO TAKE THE SPOT.
LATE ARRIVALS:
SHOULD A CLIENT BE MORE THAN 5 MINUTES AFTER THE CLASS START TIME (AS PER THE PUBLIC/OFFICIAL TIMETABLE) THEIR SPOT MAY BE GIVEN TO A WALK-IN CLIENT. IN THIS INSTANCE, THE CLIENT THAT HAS ARRIVED LATE WILL BE CHARGED ACCORDINGLY, AS A NO-SHOW. THIS POLICY IS IN-PLACE TO ENSURE PROMPT ARRIVAL AND AS MINIMAL DISRUPTION TO CLASS FOR OTHER MEMBERS AS POSSIBLE.
CLASSES WILL NOT ACCEPT ATTENDEES MORE THAN 10 MINUTES AFTER THE CLASS START-TIME, REGARDLESS OF WHETHER THERE ARE FREE REFORMERS, MATS OR NOT. THIS POLICY IS IN-PLACE TO AVOID INJURY AND TO MINIMISE DISRUPTION TO THE REST OF THE ATTENDEES. WARM-UPS ARE AN IMPORTANT PART OF THE ADORO PILATES EXPERIENCE AND HELP TO KEEP OUR CLIENT’S SAFE. BY MISSING THE ENTIRE WARM-UP, WE CANNOT ENSURE TO KEEP YOU SAFE. IN THE INSTANCE OF A CLIENT ARRIVING MORE THAN 10 MINUTES LATE AND IS UNABLE TO PARTICIPATE, THE CLIENT BE DEEMED A ‘NO-SHOW’, AND WILL BE CHARGED ACCORDINGLY.